Apple support sucks

Apple support sucks

I got my MacBook Pro 5 months ago and I really like it but sometimes (2-3 times a day) it gives a high-pitched buzzing sound which is really annoying (and I'm not the only one - see here). Useuaally I can adjust the display angle a bit and it goes away, but I haven't been able to find anything on apple's support pages untill today where i found this article. The article ask me to call AppleCare if I have this problem and so I did.

The girl I talked to was very kind, but after she searched into the issue she informed me that she couldn't do anything because my AppleCare was expired after 90 days and even though this is clearly covered through the one year warrenty, she said that the only thing I could do was to take it to the nearest apple support center which is 3 hours drive away and ask them to listen to the sound.

This is clearly not acceptable - I should spend one day in the car and pay 150 USD in gas and bridge toll!

Now I am really pissed with Apple!

By jens @ 26-07-2006 View and add comments (0)